IPTV Packages Terms and Conditions
Notes and terms and conditions:
Our IPTV service is NOT available in the UK.
The channel line up can change at any time, therefore we do not guarantee that the TV channels supplied will always be available from one moment to the next.
We will endeavour to attempt to keep the channels as static as possible but the channel line up can change at any time without notice.
We always aim to provide a broad range of channels, and attempt to keep the number of channels available constant.
We do not accept that any change to the channel line up is a cause for termination of service and no refunds or return of goods are permissible due to any changes (for what ever time period) in channel line-up.
We do not own or operate this IPTV system. The content is provided by a third party IPTV provider.
As with most IPTV systems there is a risk that the provider can be closed down without warning or notice. If this happens, then there will be no refunds available.
Minimum ADSL / Internet download speed for the SD channels is 3m
Minimum ADSL / Internet download speed for the HD channels is 8m
A CUSTOMER of the services via the online platform, contracted to the 12-month contract, shall be entitled to terminate this Contract by giving 30 days’ written notice by email. There will be no reimbursement or right of claim for equipment or installation charges or subscription whatsoever.
The price for the service chosen is indicated on our website. The CUSTOMER accepts and acknowledges the price is agreed upon at the commencement of the contract term. Any change in pricing will be communicated one month in advance of being applied.
Prices quoted are exclusive of IVA (which may increase if altered by law after the commencement of the Contract).
If the CUSTOMER fails to make any payment on the due date then, without prejudice to any other right or remedy available, the service shall be cancelled or suspended.
In addition to the reasons provided above, this contract may be cancelled in any of the following circumstances:
•The CUSTOMER delays payment for the period of more than 7 days.
•The CUSTOMER is not entitled to any compensation or refund or other consideration from the Company.
•The termination of the Contract does not exonerate the CUSTOMER from full payment for the service used, up to the date of termination.
These Terms and Conditions shall be governed by Spanish Law. The parties agree to submit any discrepancy to the courts where the CUSTOMER is domiciled.
The CUSTOMER acknowledges that the service quality, conditions and the necessary equipment required so that the Service provided by the service should function correctly. The CUSTOMER states that he has in his possession, or has authorized access to and permission to use such equipment for the receiving of the Service, and exonerates the Company of any failures whatsoever, due to the performance of, or poor quality of CUSTOMER provided equipment.
The service cannot be held responsible for service interruption, suspension or removal, either temporary or permanent due to adverse weather conditions or other Force Majeure. For purposes of this agreement, Force Majeure, including Act of God, fire, flood, explosion, riot, war, hurricane, sabotage, terrorism, vandalism, accident, third party failure, restraint of Government, Governmental acts, injunctions, labor strikes, and other similar events that are beyond reasonable anticipation and control of the Company.
The company cannot be held responsible for any changes, additions or removals of available channels.
The equipment supplied carries a one-year guarantee. In case of a fault during the term of guarantee the CUSTOMER is required to return the equipment, with all parts and original packaging, as directed by the Company, in the shortest time possible, all equipment for further investigation and examination. The guarantee shall be rendered void if the Company or its agents identifies or reasonably suspects negligent or inappropriate use as the cause of the equipment failure.
IPTV Speed Requirements
For IPTV in Spain, you will need a stable internet connection of at least 2 – 2.5 meg. This will offer you good quality almost standard definition IPTV streaming. For HD IPTV streaming you need at least a 8meg internet connection. And even then you may only be able to receive the 720 HD standard and not the full 1080 HD standard.
Note that we have experienced issues with a client using ONO as their internet service provider – so we would recommend that if you have ONO and wish to use our IPTV service, that you consider changing internet providers, to, for example, Movistar or Orange.